General terms and conditions
GDPR and complaint mediation
Doctors working at the o2 clinic, located at Ringlaan 51, 2600 Berchem, will act independently and under their own names, while fully retaining personal responsibility for their medical work. They will ensure that patients' free choice of doctor remains guaranteed in the internal division of labor.
Each doctor is responsible for their own patients and bears full liability for them. The o2 clinic as such, or any other doctor, bears no responsibility in this regard. To this end, the name of the responsible doctor is always stated on the consent form issued to every patient prior to the procedure.
Attitude It is important that everyone undergoing an aesthetic procedure has realistic expectations and focuses primarily on improvement rather than striving for perfection. If the results do not meet expectations, an additional procedure may be necessary, and this often causes stress. Therefore, discuss any past psychological issues and your expectations openly with the surgeon.
Every intervention / treatment / advice falls under Belgian law, and in the event of disputes (both contractual and extra-contractual), the Courts of Dendermonde and the Court of Appeal in Ghent have jurisdiction. The Belgian Order of Physicians has jurisdiction as the disciplinary authority. Each party is responsible for its own legal costs.
This concerns an obligation of effort. Aesthetic surgery is not an exact science, and although the patient is advised regarding the probable result, there is no guarantee of the outcome.
Medication If you experience a side effect, stop all medication immediately and contact your surgeon or general practitioner for further instructions. If the reaction is very severe (severe rash, shortness of breath, general malaise, generalized swelling in the face, hands, feet, etc.), go immediately to the nearest emergency department. When taking prescribed painkillers (tramadol, codeine, Zaldiar, Tradonal, etc.), be aware that they slow down your cognitive abilities and reflexes. Therefore, do not drive, perform complex tasks, or drink alcohol while taking these medications. Take your medication as prescribed.
Consent for Anesthesia: the anesthesiologist or their nurse reviews the proposed anesthesia with the patient and answers all questions. Anesthesia (sedation, general anesthesia, and/or local anesthesia) involves risks, but it is necessary to relieve the patient of pain. Complications include allergic reactions to the medication used, problems with the airways, lungs, and heart, difficulty waking up, temporary memory loss and confusion, and, extremely rarely, death (1 in 250.000). When a tube or mask is placed in the mouth: difficulty swallowing, damage to the vocal cords, and dental damage. Inform your anesthesiologist if you have previously had dental procedures such as root canal treatment, implants or crowns, or loose teeth, and also if family members have had complications with anesthesia.
During or after any procedure, the following complications may occur (this list is not exhaustive): unforeseen result, which may lead to a repeat procedure or psychological problems, pain, post-operative bleeding, bruising, infection, nerve damage, fatigue, allergy to specific medication administered, poor scarring (keloid, stretched, red, thick, itchy, etc.), delayed wound healing, wound dehiscence, blood clot (thrombosis) in the lower limbs or lungs, ….
When implants are placed, this can entail specific complications.
Patient rights
The Patients' Rights Act has been in force since 2002. Both doctors and nurses encounter this in their daily practice.
This Act lays down individual patient rights, i.e. the rights of the patient and his (in)formal representative, with regard to healthcare professionals.
Specifically, 8 basic rights have been formulated at this moment.
- quality service
- Free choice of professionals
- Information about the state of health
- Prior and free consent
- Right of access to the patient file
- Protection of privacy
- Complaint mediation
- Personalized pain care
- Privacy Policy / GDPR
Your data will under no circumstances be sold or transferred to third parties and is securely stored in an encrypted database.
- What are your data actually used for, then?
- To contact you via email, SMS message, telephone, or regular mail
- To send you a reminder of your next appointment
- To reschedule an appointment
- General processing solely for the purpose of our internal files
You have the right to have your data modified or deleted at any time. This can be done by sending a simple email to info@o2clinic.be
Agreement with general hospital
o2 clinic has an agreement with a general hospital for secondary transport of patients should this be necessary.
Complaint mediation
If the patient is not satisfied with the treatment, they may initially contact the treating physician themselves, preferably by email (info@o2clinic.be) and/or the nearest colleague physician at the o2 clinic. If this is insufficient, the patient will be referred, in consultation, to a third physician independent of the o2 clinic.